How long will it take to receive my order?

Typically, We process your order within 1-5 business days, and the shipping time is 7-15 business days. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://www.buykud.com/apps/17TRACK

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depend on the shipping method.Shipping Fee:1 Standard Shipping: $8 USDFree Shipping on Orders Over $90 USD2 Express Shipping Cost $20 USD

I never got my order, what to do?

Please make sure you track your order from our Tracking page. Don't hesitate to get in touch with us, and we will resend or refund your money.

What payment methods do you accept?

We accept PayPal, MasterCard, Visa, UnionPay, American Express, Shop Pay, Apple Pay, Google Pay, Klarna, and Afterpay.

Is my payment information secure on your website?

Yes, your payment information is secure on our website. We use advanced encryption and security measures to protect your data.

What are your shipping rates and delivery times?

Shipping Rates & Delivery Times:Processing Time:1-5 business days Standard Shipping Time: 7-12 business days, $8 (Free on orders over $90) Express Shipping time :5-7 business days, $20 Total delivery time = Processing time + Shipping time. Let us know if you have more questions! 😊

What is your return policy?

Return PolicyWe want you to be completely satisfied with your purchase. If you’re unhappy with your order, you can request a refund, exchange, or store credit within 30 days of receiving your item(s). Before Returning an Item:Please contact us at service@buykud.com or live chat to initiate your return. Items must be unused, undamaged, and in their original packaging. Return Process: 1. Once your return is approved, you will receive instructions. 2. Ship the item(s) back to us. Please note that the customer is responsible for return shipping costs. 3. After we receive and process your return (within five business days), we will notify you via email and issue your refund, exchange, or store credit. Refunds: Refunds will be issued using the original payment method. Exchanges or store credits will be processed based on your preference. If you have any questions, feel free to contact our customer service team at service@buykud.com. We’re here to help! 😊

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size color. If you need to exchange an item please contact our customer service team.

Can I cancel my order after it's been placed?

Please get in touch with our customer service team via email at service@buykud.com or through our online chat to request a cancellation. If your order has already been shipped, it cannot be canceled. However, once you receive the item, you can request a return for a refund, exchange, or store credit. We’ll process your request within 24 hours! 😊 Let us know if you need further assistance!

Are there any additional taxes or fees on my purchase?

No need to worry about customs duties! If any unexpected charges occur, please contact us, and we’ll help resolve it for you. 😊Feel free to reach out if you have more questions!

What should I do if my order arrives damaged or defective?

Please contact us via email at service@buykud.com or use the live chat at the bottom right of our website. We’ll gladly resend your item, offer a refund, exchange, or store credit. 😊 Let us know how we can help!

Can I change the shipping address after placing my order?

Yes, you can update your address before your order ships. If it’s already been shipped, the address cannot be changed. Please contact us as soon as possible if you need to make any changes! 😊 Let us know if you need further assistance!

What is your privacy policy regarding customer data?

We take your privacy seriously. Your personal information is used solely to process orders, improve your shopping experience, and communicate with you. We do not share or sell your data to third parties. For more details, please visit our Privacy Policy page. 😊 If you have any questions, feel free to contact us!

How can I unsubscribe from your newsletter or promotional emails?

You can easily unsubscribe from our newsletter or promotional emails by clicking the "Unsubscribe" link at the bottom of any email you receive from us. Alternatively, you can contact our customer support team at service@buykud.com, and we’ll assist you promptly. We respect your preferences and are here to help if you have any questions! 😊

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